Company Policies

Purchase, Cancellation, and refund policy

We require full payment to reserve your spot for any catski day, course, or overnight booking. In cases where a deposit has been taken for your trip, the balance portion will be due by December 1st at the start of our ski season.

Refunds

No Refunds or credits will be given for cancellations made 90 days or less before your scheduled day of cat skiing or boarding, yurt overnight,  or backcountry course. Refunds timed more than 90 days out will be issued less a 25% processing fee.

No Refunds or credits will be given for missed skiing due to skier ability, fitness, injury prior to the trip, equipment failure, or personal choice.

Company Cancellations

The snow cat can access the mountain during inclement weather conditions. Be prepared to ski challenging weather and snow conditions.  In cases of questionable weather/hazardous conditions, the decision to run a trip or not will be made the evening before the trip by the lead guide or forecaster. In rare cases, the guides may decide to cancel a portion of the day based on changing conditions. We are in the wild Pacific Northwest and every year we are forced to reschedule 2-4 trips due to conditions. Please be prepared for this possibility and read the refund policy closely. We recommend trip insurance to cover yourself in the case of poor weather.

Weather Cancellations

If we are forced to cancel due to inclement weather or hazardous conditions, we will hold your credit less 25% for 2 years and give you first dibs on dates in the following 2 seasons.

When we are forced to cancel due to weather mid-day or mid-trip we will issue a percentage of credit based on portion of the trip fulfilled less expenses used to run the day.

Mechanical Cancellations

We make every effort to ensure our snowcats are top condition for your trip. We perform scheduled maintenance prior to and during each week of the season. Occasionally snowcats and heavy equipment literally throw a wrench in the program. When this rare occasion happens we will give as much notice as possible. We will hold your credit and give you first dibs on dates in the following 2 seasons.

When we are forced to cancel due to mechanical failure mid-day we will issue a percentage of credit based on portion of the trip fulfilled.